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Service Design Projects (Physical Space
and/or Multiple Touchpoints Experiences)

Bringing History Home

Living History museums not only provide experiences of the past but those experiences include new language, activities, fashion, and more. How do we prepare the potential first-time visitor for an engaging visit?

Techniques Used: 

Journey Mapping, User Research, Service Blueprint, Prototyping, AI Design, Voice Design

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Narrative of a Cause

Non-profits are dependent on the relationship of the potential donor to the purpose and vision of its mission. Having a casual visitor to a historic site experience a memorable moment can make all the difference. How do we bring awareness of the options available to better influence their decision-making? 

Techniques Used: 

Game focused User Research, Implementation Service Blueprint, Co-Creation Sessions

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