Service Design Projects (Physical Space
and/or Multiple Touchpoints Experiences)

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Bringing History Home

Living History museums not only provide experiences of the past but those experiences include new language, activities, fashion, and more. How do we prepare the potential first-time visitor for an engaging visit?

Techniques Used: 

Journey Mapping, User Research, Service Blueprint, Prototyping, AI Design, Voice Design

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Narrative of a Cause

Non-profits are dependent on the relationship of the potential donor to the purpose and vision of its mission. Having a casual visitor to a historic site experience a memorable moment can make all the difference. How do we bring awareness of the options available to better influence their decision-making? 

Techniques Used: 

Game focused User Research, Implementation Service Blueprint, Co-Creation Sessions